Inspectors found staff gave one person their medicines in secret, with no assessment in place, which inspectors said represented a “serious breach of people’s rights and placed them at increased risk of harm”.It also found risk management was “not safe, not robust and did not protect people from harm” while care bosses did “not listen to or understand people’s needs, views and wishes” and were not “capable, compassionate or inclusive”.Staff told inspectors they did not “feel confident to speak up” adding that “issues were overlooked” which led to “ongoing risks and a failure to drive meaningful improvement”.A Lifeways spokesperson told the LDRS: “We recognise that support was not always to the high standard we expect and we no longer deliver services from this registration.”
Leicestershire care service shuts after second failed inspection
