Optus failed to honestly communicate in 'potentially dangerous' mass mobile and internet outage

Optus failed to provide honest and credible communication during last year’s “potentially dangerous” phone outage, and should be forced to provide fair compensation in the event of another outage, a Senate committee has found.The November 8 outage lasted about 12 hours, affecting major banks, transport operators, healthcare providers and prevented almost 3,000 triple-0 calls from being connected.Telecoms watchdog says Optus cyber attack could have been prevented four years priorThe details of the hack were revealed in a filing published to the Federal Court.Former CEO of Optus Kelly Bayer Rosmarin resigned two weeks later.It is estimated about 10 million Optus customers and 400,000 businesses began their day without mobile or internet service, before most services were progressively restored by 4pm.Optus faced backlash on the day for poor communication with customers, and a Senate inquiry set up to investigate its response has handed down a report with seven recommendations,…