Liverpool bar responds after brutal review from man on a stag do

Liverpool bar responds after brutal review from man on a stag do – Liverpool EchoNeed to knowSub Rosa was accused of providing a “terrible” experience but the bar said key details were left outSub Rosa is located in Liverpool city centre(Image: Marc Gartland/Sub Rosa/press handout)An outdoor bar and event space in Liverpool’s Baltic Triangle has responded to a one-star review criticising its customer service. Sub Rosa was accused by an unhappy customer of providing a “terrible” experience, but the owner says the review left out key details – including gimp outfits, eight cans of Stella and what they described as “commandeering” behaviour.Local hospitality head Peter ‘Pedro’ Hunter is one of the owners, who also oversees the Baltic Triangle’s Botanical Garden cocktail bar nearby. He’s the founder of Liverpool Coffee Festival and co-founder of the soon-to-open Ffrens canteen and wine bar.Sub Rosa posted the one-star review to its Instagram story page yesterday (May 27) from a reviewer named Zack L. Zack gave the bar 1/5 for food, service and atmosphere, one star out of five overall and said he wouldn’t return.The reviewer claimed he arrived at the venue with a can of beer from a bike tour and asked a member of staff for the toilet. However, the staff member apparently “snatched” the can from him and marched towards the entrance.Sub Rosa publicly responded to the review, sharing additional alleged details. It claimed the stag do changed into fancy dress in the middle of the venue, with costumes including Union Jack suits and the stag dressed as a gimp.Sub Rosa went on to explain why the team removed the party’s beers. They said the party turned up later “swigging” cans of stella, which were put outside of the venue.Suba Rosa says the stag party is welcome to return if it doesn’t bring booze to the venue or arrive in fancy dress. The response was met with resounding support from the public who joked about the gimp costumes and ridiculousness of the scene.READ THE FULL STORY: A stag do left a one-star review – the bar owner’s response was pure goldFollow liverpoolecho:‌‌At Reach and across our entities we and our partners use information collected through cookies and other identifiers from your device to improve experience on our site, analyse how it is used and to show personalised advertising. You can opt out of the sale or sharing of your data, at any time clicking the “Do Not Sell or Share my Data” button at the bottom of the webpage. Please note that your preferences are browser specific. Use of our website and any of our services represents your acceptance of the use of cookies and consent to the practices described in our Privacy Notice and Terms and Conditions.Accept