Following Zomato CEO Deepinder Goyal’s recent experience as a delivery agent—where he was denied entry to Gurugram’s Ambience Mall and forced to use service stairs—Ambience Mall has swiftly implemented changes to improve conditions for delivery workers. Goyal, who had highlighted the need for more humane treatment of delivery partners, praised the mall’s quick response to the situation.
In a recent tweet, Goyal shared that Ambience Mall has already created a dedicated, comfortable pickup point for delivery agents. This space will serve as a designated area where delivery partners can collect food orders without facing access issues. Goyal thanked Arjun, the mall’s owner, for noticing his post and taking immediate steps to address the problem.
“Ambience Mall has already responded to the situation, and created a comfortable online food delivery pickup point for all delivery partners,” Goyal wrote. “Thanks, Arjun (owner of Ambience) for noticing my post and taking quick…
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