A spokesperson for the country park said that the new machines are ‘quicker’ and “easier to use”Milton Country Park(Image: Amy Britton/CambridgeshireLive)A Cambridgeshire country park has installed a new parking machine after customers complained about an “extremely harsh” system. Milton Country Park, situated just outside of Cambridge, has recently announced a new parking system “following lots of customer feedback”.Visitors claim to have had received unfair fines from the previous system. One person wrote: “While the park itself is lovely, the parking enforcement is incredibly harsh. It’s a popular spot for families with young children, but the management shows zero leniency – staying even a minute past your paid time results in a £60 fine.”Another stated: “Great park but horrible parking process. App is truly awful and machine gets busy. You can lose the first 15 minutes just trying to pay, and time starts the moment you enter the car park, not pay.”A review on Tripadvisor said: “Whilst the park itself was fine, the main issue was the parking. I paid for two hours and left within that time, however, around 10 days later I received a parking fine claiming I had underpaid – which I hadn’t.”The customer appealed the charge but claimed it was rejected. They said that because they had paid in cash, they had no evidence and ended up paying the fine.A spokesperson for Milton Country Park said: “Following lots of customer feedback about the parking machine in our car park, we’re pleased to let you know that we have removed the old machine and have now installed two brand-new machines with a much simpler pay-on-exit system.”They added: “The new machines are easier to use, quicker, and designed to make parking more convenient for everyone. Thank you to everyone who took time to share their feedback – we really appreciate it and are always looking at ways to improve your experience with us.”The country park offers visitors a large green space and outdoor activities including paddle sports and open water swimming. The site contains a cafe, playground, bike track, woodland, and lakes.Describing the site itself, one visitor said that is is an “incredible place to relax and enjoy with family and dogs”. Another described it as the “most beautiful park” they had ever visited.
Park visitors slam ‘extremely harsh’ enforcement as new machines installed
